Frequently Asked Questions
Everything you need to know about your Skin Pharm journey.
When will my order ship?
All orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Standard shipping typically takes 3-5 business days.
What is your return policy?
We offer a 30-day return policy for any unopened and unused products. If you experience an adverse reaction to a product, please contact our support team within 14 days for assistance.
Are Skin Pharm products cruelty-free?
Yes, we are committed to ethical beauty. All Skin Pharm products are 100% cruelty-free and are never tested on animals.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our reach to more countries in the near future.
How can I track my package?
Once your order has been dispatched, you will receive an email containing a tracking link. You can also track your order by logging into your account on our website.
Are your products safe for sensitive skin?
Our formulas are developed with dermatological standards in mind. However, we recommend performing a patch test on a small area of skin before full application, or consulting with a professional if you have specific concerns.